Returns and Exchanges Policy - Amoeto
At Amoeto, we want you to love your jewelry as much as we love creating it. We understand that sometimes you may need to exchange or return a product, and we're here to help. Our returns and exchanges policy has been designed with your peace of mind and satisfaction in mind, ensuring you have an exceptional shopping experience.
Exchanges:
If you have received your order and wish to exchange it for another product, rest assured. We accept exchanges within 30 calendar days from the date of receipt of your purchase. Please note the following conditions for the exchange to be processed:
1. The product must be in perfect condition, without any signs of use, damage, or alterations.
2. The original packaging and included accessories must be intact.
3. You need to provide the invoice or proof of purchase.
To request an exchange, please contact our customer service team via phone, email, or chat. We will do our best to expedite the process and assist you in finding the desired product.
Returns:
If, for any reason, you are not completely satisfied with your purchase, we offer the option of a return. You have up to 7 calendar days from the date of receipt of the product to request a return. Here are the guidelines to ensure a smooth return process:
1. The product must be in perfect condition, without any signs of use, damage, or alterations.
2. The original packaging and included accessories must be intact.
3. You need to provide the invoice or proof of purchase.
To request a return, please contact our customer service team. We will do our best to provide the necessary assistance and guide you through the return process.
Refunds:
Upon approval of the exchange or return, we will refund the amount paid for the product. The refund will be issued using the same payment method used in the original purchase. The timeframe for the refund may vary depending on your financial institution, but we will do our best to expedite the process and keep you informed of all the steps.
Shipping the Returned Product:
When requesting an exchange or return, we will provide you with all the necessary instructions for shipping the product back to us. The cost of shipping the returned product will be the customer's responsibility unless the reason for the exchange or return is our error or a product defect.
Please note that all exchanges and returns are subject to analysis and approval by our team. We will strive to resolve your request quickly and efficiently, always aiming for your satisfaction.
We're here to help!
If you have any questions or need further information, our customer service team is available to assist you. Please contact us, and we will be pleased to address your concerns and ensure you have the best experience possible with Amoeto jewelry.
Thank you for choosing Amoeto, and we hope you enjoy your jewelry with style and elegance!
